COE Projects & Initiatives

The Business Excellence Community of Practice (BECOP) welcomes anyone who is excited about bringing good change to our great institution.

The COE Team is the administrative sponsor of the BECOP program. Contact COE to volunteer or provide your ideas for BECOP 2025! Visit the BECOP Website for more information.

Business Office Ticketing in ServiceNow (BOTS)

Visit often for frequent updates!

Business Office Ticketing in ServiceNow (BOTS) is an initiative sponsored by the Academic Affairs Finance & Administration (AAFA) and operated by COE, managed by Assitant Director Kevin Waldrop. The program was piloted for central administrative business offices in order to move from siloed, private email requests to a ticketing system that provides efficiency, support backup, data and improved customer service. In the summer of 2022, the pilot moved to full production and currently offers customer request workflows for most business office services.

WHO?

These administrative business offices from Academic Affairs and Student Affairs are currently participating in BOTS.

WHAT?

The program is structured with representatives from participating administrative business offices that are organized into functional workgroups. Workgroups have one representative from each business office and meet quarterly to prioritize next steps for new forms and process improvements.

HOW?

Customers only need to bookmark one location, their business office website 'Get Help' page. This menu provides a list of available services with links to forms and resources. Tickets created in ServiceNow are routed to the appropriate group for assistance by business office staff.

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Effective February 19, 2025, UC San Diego is pausing hiring for core-funded positions. The pause will be in place until further notice, and may be amended if circumstances change. The campus will be notified of changes by email and on the AAFA HR page.  

COE, in collaboration with AA HR, constructed and maintains the hiring pause exception request form utilizing Kuali Build. If you would like to learn more please reach out to us at coe@ucsd.edu.

Under Construction - Coming Soon!

Academic Affairs Kuali Build Community of Practice                        

A Community of Kuali Build Users to Connect, Collaborate, and Create

• Connect: Meet each other to build community with fellow Kuali Build users and learn about our collective experience and projects. Make connections here to grow your available KB resources.  
• Collaborate: Bring your questions to the community to ask if someone has helpful information or experience. Present something you recently learned so that others may learn too. 
• Create: With this rich resource of shared experience and use cases, we can create better KB apps, improve workflows and reduce waste. 

MS Teams Chat

• Connect with other KB users NOW in theAA Kuali Build CoP Teams chat
• Participate by asking for quick advice or answering with your experience
• Save the chat to hear about meeting follow-up or news

Join the Teams Chat

Monthly Gatherings

• Join us on the 3rd Wednesdays from 3:00pm - 3:50pm.
• UC San Diego login via Zoom: https://ucsd.zoom.us/j/91716687161
• Save these dates on your calendar:

Agenda

• Welcome & Introductions
• Discuss any topics from Teams messages
• 1-2 Volunteers - show an aspect (tip, gadget, step) of KB that you find helpful 
• Open Q & A

Share the News

Send the link to this page or use this mini deck to share this news!

In collaboration with the AAFA Space and Capital Planning team and leading report developers, the Center for Operational Excellence has developed 10 in-depth tableau dashboards to assist department administrators, space managers, supervisors, and HR representatives with their space management related duties. 

Learn more about the reports and how to access them on the Space Reports page.